We sincerely apologize for the disappointment caused by the free gift you received.
Due to high demand, the AMD Power Bank gift was fully redeemed and went out of stock. As our free gifts are offered on a while-supplies-last basis, we replaced it with another available gift. We truly regret that this was not clearly communicated and that it did not meet your expectations.
We completely understand your concern—even for a free gift, receiving something different from what was shown is disappointing, and we sincerely apologize for the inconvenience.
For your next purchase, please feel free to leave a note in your order. If the Power Bank is restocked or other gifts are available at that time, we will do our best to arrange a suitable complimentary item for you.
Thank you very much for your understanding and for choosing GMKtec. We truly appreciate your feedback and will work to improve this experience going forward.
